Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts

Friday, August 26, 2011

Mellow Apartelle and Tourist Inn - An Affordable Lovely Accommodation in Tagbilaran City

I've never had any budget accommodation experiences as pleasant as my stay in Mellow Apartelle. It's a given, I'm easy to please and I don't expect much specially if I'm not paying much. However, Mellow Apartelle far exceeded my expectations that I'm writing this for them.




Prior to my family's trip in Bohol, I know we'd need to stay for a night in Tagbilaran City to make it faster catching up with the ferry's earliest trip going to Cebu City the following day. I did research on the accommodations in the city that can accommodate the five of us comfortably without having to pay much. I kept Mellow in mind but didn't make the reservation yet. I haven't found a single traveler's review about their place and I'm a bit hesitant about their location. It is within the city proper but is not right in the heart of the city.




On our third day in Whites and Greens Resort in Panglao, I called Mellow. A young woman named Rose, with a sweet voice answered right after two rings. I told her I needed a room that afternoon and our conversation didn't take long before we settled everything. We arrived in the apartelle with my reservation reflected  in the front desk's record. As we're settling for the payment, I noticed they have computers with cabled internet access available for rent. I think I also saw a printer and a scanner, perfect for travelers with business needs. We were then provided the room's key right after I request a van transfer to the sea port
early the following morning.




Upon opening the door of the superior room is an ample space of what looked like a unit in a medium-priced condo. There's a living area with a cabled television, two air conditioned rooms, a kitchenette, bathroom with hot and cold shower and terrace with a view of the surrounding residential area. Each room has a double bed  with comfortable mattress and duvet. It doesn't look like a double bed in my photo but it is. One of the rooms have a single pull out bed.  There are closets and dressers as well. I couldn't believe we only paid
Php1,400 for a night.




Night time came and we decided to have dinner at their restaurant than going somewhere else. We were exhausted from the tours the past days and we just wanted to lounge at their place. They have Filipino and Chinese food in their menu but several viands were not available. I noticed that other than our room, they only have very few rooms occupied with guest when we stayed there. And we're the only group in the restaurant.I then realized they probably don't often have regular guests that they don't stock a lot of food ingredients. It's a bit sad if I consider their accommodation rate and what they offer as well.




We ordered what's available and to my surprise, my family like everything. I've mentioned earlier that I'm easy to please but when it comes to food, I'm a little bit picky. Who doesn't love good food? I specially like their spicy beef. It's fiery and has a perfect blend of sweetness. I can't help but laugh though remembering that the chicken-asparagus soup we ordered didn't have any hint of asparagus in it. It tasted like chicken vegetable soup. So far, for me, that's the only thing they can improve on. Prices are reasonable for their servings. At the end of the dinner, I requested for saucers and knife for the cake Nikko and I bought for my sister in Island City Mall earlier that afternoon. They are very prompt with our request as well as the other requests I've made through our one night stay.







After dinner, I can't resist their swimming pool. I remember reading in their website that there's a separate fee for that but when I asked, they said it is for free. I immediately changed into my swimming wear. When the lady at the restaurant saw me descended the stairs going to the pool, she hurriedly lit the spotlights on the pool, even the christmas lights hanging the walls of the restaurant and in the plants surrounding the pool. It was lovely!...and I felt so valued as their guest. Nobody else would swim except me and Nikko. I didn't feel the need for them to do that, the lights coming from the restaurant is enough to illuminate the pool area. I appreciate their kindness with all my requests but that's another gesture that made me truly at home with Mellow. That night is really beautiful. The stars are twinkling on a clear night sky. My family is relaxing on the chairs beside the pool and I'm swimming and wading in a clean pool with warm water. Everything seemed perfect.




We all had a refreshing sleep that night and woke up early to catch a ferry trip to Cebu. As early as six in the morning, we were riding the van of Mellow apartelle to transport us to the sea port. Yes, that early and the driver is still very courteous and all smile. He was very helpful assisting us in carrying our baggage. This is another freebie from Mellow. We weren't charged for the sea port transfer. I know our tip is nothing compared to the service extended to us by everybody from the inn. Writing about them is my way of  appreciation for their unmatched customer service.




Although this place isn't very near the city center, it is just a short tricycle ride away to the Island City Mall, which is the bigger of the two malls in the city. It is just approximately 10-15 minutes from the heart of Tagbilaran. But even if it is farther than that, I'd still go back and stay in this place again. I only have lovely experiences to remember with my stay here. I recommend Mellow specially to my fellow backpackers. With
Mellow, my family got a bang for the buck and I do love how the staff are all accommodating and hospitable.  They are  proof that Tagbilaran City is right to be called the city of friendship.

If you need a place to stay in Tagbilaran City, you may check out their site:
http://mellowapartelle.com/

My other blogs about Bohol
Hiring Car for Bohol Tours
Island Hopping in Balicasag and Virgin Island
Panglao Island Accommodation
Mag-aso Falls
Old Churches in Bohol
Bilar Man-made Forest
Tarsier
Chcolate Hills
Loboc River Cuise
Hinagdanan Cave
Bohol Bee Farm
Dauis Church


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